02 · Support
The business should not depend on you remembering everything.
Most founders are not short of capability. They are short of a system, and of someone who owns the parts of the week that do not need them.
Structured support, not task outsourcing.
Why this work matters
Support with a structure behind it
Cheap task outsourcing moves work sideways. Something gets done, then you spend the afternoon checking it, and the thing you actually wanted, which was to stop thinking about it, never happens.
This is the other kind of support. Recurring work is documented and owned. Information lives somewhere you can find it. You know what is in hand, what is waiting on you and what is finished, without having to ask.
What the work covers
01
Inbox and communication
The inbox is triaged so what needs you reaches you, and what does not is handled.
- Daily triage against rules we agree together
- Drafted replies for routine correspondence
- Flagging what genuinely needs your decision
- Chasing the replies you are waiting on
02
Calendar and scheduling
A calendar that reflects how you want to work, rather than whoever booked first.
- Scheduling and rescheduling on your behalf
- Coordinating across time zones
- Protected time for focused work
- Reminders and preparation notes before meetings
03
Client administration
The steps between a yes and a started project, done the same way every time.
- Client onboarding sequences
- Proposal and agreement preparation from your templates
- Invoice preparation and payment follow-ups
- Keeping client records current
04
Documents and organisation
Files where you expect them, named the way you would name them.
- A folder structure that matches how the business runs
- Consistent naming and version control
- Templates for the documents you send often
- Tidying and archiving on a schedule
05
Follow-ups and recurring work
The tasks that repeat are written down, scheduled and owned, so they stop living in your head.
- Weekly and monthly recurring checklists
- Follow-up sequences for enquiries and clients
- Renewal, deadline and expiry tracking
- A short written note each week of what changed
06
Research and information gathering
Practical desk work that would otherwise sit on your list for a month.
- Supplier, tool and venue comparisons
- Contact and prospect lists built from public sources
- Gathering the background for a decision you need to make
- Summaries written so you can read them once
07
Workflow support
Where a process is being repeated by hand, it gets written down and improved.
- Documenting how recurring work is done
- Simple checklists your team can follow
- Tidying the tools you already pay for
- Handover notes, so nothing depends on one person
What better support feels like
The difference is not dramatic. It shows up in the ordinary parts of the week.
- Fewer loose ends carried between days
- Clearer priorities on Monday morning
- Information organised where you expect to find it
- Recurring tasks that happen without being chased
- More of your time available for the work only you can do
Engagement
What the engagement can look like
Support works best with a steady rhythm, so most arrangements are monthly. Scope is agreed once we know what your week looks like.
Monthly support
An agreed set of recurring responsibilities held every week, with a short written summary of what moved.
Set-up project
A fixed piece of work to organise files, document recurring processes and build the templates the business is missing.
Project support
Additional hands for a launch, a busy season or a piece of work with a deadline.
Overflow support
A lighter arrangement for weeks when the administrative load rises above what your team can absorb.
Pricing is agreed after a conversation, once the scope is clear. Nothing is quoted before the work is understood.
Start with the parts you dread
Describe the tasks you keep moving to tomorrow. That list is usually the fastest route to a useful first month.